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See below for information about the delivery and returns options in your country.

UK

Small Item delivery
£4.90
  • 2-3 Day Delivery
  • Delivered between 9am and 8pm.
  • Delivery is Monday to Friday (not public holidays).
  • Place your order by 3:30pm (GMT) to receive it next day.
  • Cut-off times may change during busy periods.
Next-Day Delivery                       
£9.95 
Free - Spend over £50.00
  • UK Only
  • Delivered between 9am and 8pm.
  • Delivery is Monday to Friday (not public holidays).
  • Place your order by 3.30pm (GMT) to receive it next day.
  • Cut-off times may change during busy periods.
 

EU (inc. Ireland)

Small Item delivery
£4.90
  • 2-4 Day Delivery
  • Delivered between 9am and 8pm.
  • Delivery is Monday to Friday (not public holidays).
  • Place your order by 3.30pm (GMT) to receive it next day.
  • Cut-off times may change during busy periods.
2 - 3 Day Delivery                          £20.00
Free - Spend over £150.00
  • Delivery is Monday to Friday (not public holidays).
  • Place your order by 3.30pm (GMT) to be dispatched same day.
  • Cut-off times may change during busy periods.
 

USA - Canada

Small Item delivery
£4.90
  • 5-9 Day Delivery
  • Delivered between 9am and 8pm.
  • Delivery is Monday to Friday (not public holidays).
  • Place your order by 3.30pm (GMT) to receive it next day.
  • Cut-off times may change during busy periods.
3 - 4 Day Delivery                          £20.00
Free - Spend over £150.00
  • Delivery is Monday to Friday (not public holidays).
  • Place your order by 3.30pm (GMT) to be dispatched same day.
  • Cut-off times may change during busy periods.
  • We are unable to deliver to PO Boxes
 

Rest Of World

Small Item delivery
£4.90
  • 6-12 Day Delivery
  • Delivered between 9am and 8pm.
  • Delivery is Monday to Friday (not public holidays).
  • Place your order by 3.30pm (GMT) to receive it next day.
  • Cut-off times may change during busy periods.
4 - 5 Day Delivery                          £35.00
Free - Spend over £200.00
  • Delivery is Monday to Friday (not public holidays).
  • Place your order by 3.30pm (GMT) to be dispatched same day.
  • Cut-off times may change during busy periods.

These shipping rules apply to retail only. For trade shipping rules please follow the link. www.arbortectrade.com

We are unable to deliver to PO Boxes. Please enter a residential or commercial address when you place your order.

 

CUSTOMS AND IMPORT FEES:

USA – All orders above US $800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.

Canada - All goods have an additional 5% tax (GST). Some provinces either charge an additional provincial sales tax (PST), or use a harmonized sales tax (HST) that includes the GST.

Please note we cannot deliver to PO Boxes. 

Australia – All orders above AUS $1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

New Zealand - All orders above NZD $60 will be subject to import duties. This figure can vary depending on the value of the parcel.

Refusing to Pay Customs:

If you choose to refuse the customs fee and the parcel is returned back to Arbortec, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

 

RETURNS:

Arbortec will Accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, please contact us within 30 days from the receipt of original order. The items must be returned with all the Arbortec tags still attached and must be in their original packaging such as shoe boxes and clothing boxes. Your Item needs to have the receipt or proof of purchase.

Shipping costs are non-refundable. All costs associated with returning products are your responsibility.

All returns must be authorised by Arbortec before any goods are shipped. Please contact us via info@arbortec.com

REFUNDS:

Once we receive your item, we will inspect it and notify you that we have received your returned item.  If your return is approved, we will then issue a refund to your account.

FAULTS WITH ITEM:

Arbortec will accept items that have issues if notified or returned to the head office within the warranty time. (Please Find the warranty periods below) The begin the returns process we will need the following details sent to info@arbortec.com 

  • Images required:
  • Image of overall product
  • Image of product labels
  • Image of problem with product
  • Copy of receipt

WARRANTY PERIODS FOR MANUFACTURING DEFECTS:

  • Arbortec Footwear = 12 months
  • Scafell Boots (black, brown and lime) = 14 months
  • Arbortec Clothing = 6 months
  • Coats, Socks, Knitwear = 6 months
  • Bags = 6 months

 

 For more information please contact us at info@arbortec.com