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Delivery Information

Orders placed prior 15.30 are sent same working day, for UK and EU orders only. Orders placed after 13.00 on Friday will be sent the following working day.

 Shipping Charges are subject to the Weight, Destination and total Contents of the parcel. Our prices start from the following:

Carriage Terms

Benefits

Web Orders

Email/Phone Orders

Cut-off time for processing orders

3:30PM

3:30PM

Min order value for carriage paid (UK)

£250.00

£300.00

Next Day Delivery (UK)

Yes

Yes

DropShip (We ship to your customer)

Free

£5.25

Priority Allocation and Picking

Yes

X

Exclusive Online Offers

Yes

X

Quick order System

Yes

X

Live Stock Check

Yes

X

 

UK- Carriage Rates

 

Order Value

Carriage Cost

United Kingdom

WEB ORDERS

Orders Below

£250.00

£7.95

Orders Over

£250.00

FREE

United Kingdom

PHONE/EMAIL ORDERS

Orders below

£300.00

£15.00

Orders Over

£300.00

FREE

United Kingdom

SPECIAL SERVICES

Next Day Before 12pm (Phone to request)

£-

£22.50

Saturday before (Phone to request)

£-

£28.00

 

Europe (inc. Ireland) - Carriage Rates

 

Order Value

Carriage Cost

Europe (Inc.Ireland)

(2-3 Day Service)

Orders below

315.00 €

20.00 €

Orders over

315.00 €

FREE

 

Export - Carriage Rates

Worldwide 2-3 day AirFreight

Arbortec will provide a quote at cost for DHL Express AirFreight service with each order.

If you would like to arrange collection, please inform us at point of ordering.

 All our orders are despatched on a service which will require the goods to be signed for, so you may prefer to specify a business address when ordering.

If you have not received your delivery within 3 working days, please follow through your tacking number, or contact us at sales@arbortec.com

 

Return & Exchange Policy

Thanks for shopping at Arbortec. If you’re not satisfied with your purchase, we’re here to help.

 

Returns

Arbortec will Accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, please contact us within 30 days from the receipt of original order. The items must be returned with all the Arbortec tags still attached and must be in their original packaging such as shoeboxes and clothing boxes. Your Item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.  If the your return is approved, we will then issue a refund to your account.

 

Faults with Item

Arbortec will accept items that have issues if notified or returned to the head office within the warranty time. (Please Find the warranty periods below) The begin the returns process we will need the following details sent to sales@arbortec.com .

Images required:

Image of overall Product

Image of Product Labels

Image of Problem with product

Copy of receipt

 

Warranty Periods for manufacturing defects:

Treehog Footwear. 6 months

Arbortec Footwear. 12 months

Scafell (black Brown and lime). 14 months

 

Arbortec Clothing. 6 months

Coats Socks knitwear. 6 months

Bags. 6 months

 

Treehog Harnesses. 6 months

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

 

Contact Us

If you have any questions on how to return your item to us, contact us. support@arbortec.com